"Mrs Maria B's ward 14 bay 4 scan delay"

About: Royal Preston Hospital

After waiting almost a week my mother still has not had her scan that we where assured would happen this is unaccepable after last wednesday she fell and was brought to A&e where she was examined but did not have a x ray after returning to the home she was in agony we called the GP the next day who assessed mother and arranged to go to A&E who x ray'd her and found her to have a fractured vertebrae this was a shock this care of an old lady in her 90s this is for your information i hope someone reads it and improves things for the future

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Responses

Response from Royal Preston Hospital

Thank you for taking the time to tell us of your mother's experience. We are sorry to hear that she is stall awaiting a scan. Can we ask you to please contact our staff in the PALS department (telephone number 01772 522972), who will be pleased to liaise with the relevant staff to try to resolve this issue.

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