"pretty decent for the basics"

About: Queen Mary's Hospital

Reception staff and care staff all seems really decent: competent and friendly. There was a bit of a wait (~50mins), but I was a low priority (dressings change), so was ready to wait and they had advised it was going to be approx 1hr. While waiting I saw the reception staff handle a variety of different situations, including a distressed mother with an ill child - they seemed to cope very well and offered a well balanced mix of "can do" approach, caveated by the the fact that they are only a minor injuries walk-in centre, so might not be able to assist with everything.

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Responses

Response from Queen Mary's Hospital

Thank you very much for taking the time to post your feedback about your experience and observations at Queen Mary's Hospital. Your words of appreciation for the staff will be sent to the unit manager.

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