"comfort at a difficult time"

I found myself in a horrible situation that left me scared, in pain and anxious. Not only did staff in a&e act quickly to get my situation under control the after care in the ward was exceptional. The idea of staying in hospital was deeply unpleasant to me but the ward was very comfortable, the beds were brilliant and helped me rest in a compromised position. The staff kept me cool with fans. Curtains were drawn and redrawn at every request. Nurses attended their call buttons instantly. Constant care and observation was given 24/7 in a full ward. And they were so so friendly. I'm shocked at the poor July review. Although I think some people expect hospital staff to be waitress, friend, slave and forget the extent of work placed upon them and if their smile slips, well, perhaps they've seen someone really suffer today and it has taken its toll on them... Being human and all. Also the food was excellent and had a brilliant selection of tempting healthy food