"Discrepancy between NHS website and practice at..."

About: The Princess Royal Hospital (Telford)

Having previously been treated for a DVT at PRS where I was fitted for a compression stocking I was surprised that on this occasion there was no mention of using a compression stocking and when I mentioned This i was advised that this not considered. This despite the advice on the NHS website which recommends consideration of a compression stocking. Additionally when I tried to have a discussion with the doctor's associate I was greeted by "you have been looking at the internet" which was of course correct but then why wouldn't I given all the recent adverse publicity regarding NHS hospitals. I should balance this comment with a very positive statement regarding the care from the nurses in the ACU and the doctor(?) I eventually saw after 3 hours in ACU. Although I was still left feeling very confused as to whether the NHS website advice is no longer current or PRS do their own thing? My main issue is that I did not feel I left armed with the necessary information to ensure an effective recovery particularly when compared to the advice on the NHS website.

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Response from The Princess Royal Hospital

Mr Ayres Thank you for your comments which have been forwarded to the Clinical Governance Lead for Unscheduled Care in the Trust. He appreciates the feedback that you have given regarding the management of patients who have suffered a deep vein thrombosis (DVT). He is pleased to advise that the Princess Royal Hospital have recently started trialling a "DVT Assessment Proforma" on the Ambulatory Care Unit. This states that patients who have a DVT above the knee should be measured for and supplied with graduated compression stockings. It is recommended that they should be worn from one week after diagnosis or when the swelling subsides and they are to be worn for at least two years. As we are unable to answer individual concerns regarding the care of a patient on the NHS Choices Website perhaps you would like to contact the Patient Advice and Liaison Service(PALS) at the Princess Royal Hospital on 01952 282888 with your personal details and the PALS team will be able to discuss the information that you were given with the staff who cared for you in the Ambulatory Care Unit Di Davis Patient Advice and Liaison Service Co-ordinator Shrewsbury and Telford Hospital NHS Trust

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