"Kept waiting an hour!"

About: Charing Cross Hospital

Took 3 months to get an outpatient appointment at Charing Cross for Neurology. The consultant kept me waiting over an hour, fleeting apology blaming the last patient. No eye contact and poor communication skills.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare is dissappointed to read your review and we apologise for the experience you have reported. It would be helpful to have more details so the issues can be addressed. To facilitate this please contact the PALS service pals@imperial.nhs.uk

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