"Usually very satisfied but latest visit was a..."

About: Mount Vernon Hospital

Usually very satisfied but the latest visit for my wife taking my daughter to this hospital for daughter to be seen was very unhelpful. Daughter accidentally sat on a huge splinter at school in playhouse and wife rushed her to Mt Vernon hospital. After 2 hours of waiting daughter was obviously in a lot of pain and she saw a nurse who we presumed would attempt to take the splinter out but because daughter was crying (obviously) she would not treat her. Therefore nurse told them to go to Hillingdon hospital, which was rediculous. Here the doctor saw wife/daughter after another 1 hour wait and drive and the doctor kindly took the splinter out. He could not believe that Mt Vernon would not treat Miranda (my daughter).

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Response from Mount Vernon Hospital

Thank you for your feedback. We take all comments seriously and would like to look into this matter in more detail, please contact our Patient Advice & Liaison Service (PALS) on 01895 279973. Occasionally patients present with problems that we are unable to deal with and in these situations we will refer to A&E for a more senior opinion. We would like to apologise for any additional distress this may have caused.

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