"Depressing"

About: University Hospital Of North Tees

My mother was admitted with kidney failure the consultant told us she had 4 to six weeks left to live but he failed to relate this to staff on the ward, she was later admitted with pneumonia and was left on a drip with her veins collapsing and antibiotics pooling on her skin, we as a family had to inform nurses what was going on. We were told nothing as she sat on a commode for 10 minutes ringing her buzzer. She was discharged today and the hospital got the wrong address to send her home, we finally got her home at 7.30' in tears and shock. Oh and it's been 8 weeks since this started not 4 to 6. Oh and she was filthy because it's to much paperwork to bath her. Quality of care is shocking, she is 84 and still has all her faculties. Respect and dignity out the window, my daughter wants to go into nursing but paperwork and patronising people has put the brakes on that one.

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Responses

Response from University Hospital Of North Tees

We are concerned about the comments you have left. The standards of care you describe are not at the standard we would expect. We would very much appreciate the opportunity to talk to you about your concerns relating to your mother's recent experience. Please contact our patient experience team. You can do this by: - calling in to see a member of the team at the University Hospital of North Tees - telephoning the team on 01642 624719, 07795061883 or freephone 0800 0920084. If the team are unable to take a call, messages can be left on the answering machine and they will be picked up throughout the day - sending an email to patientexperience@nth.nhs.uk Please get in touch.

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