"Rude, unpleasant and patronizing staff in..."
About: St Mary's Hospital (London) St Mary's Hospital (London) London W2 1NY
Posted by Patient Power
Cannot comment about the consultants themselves, however, I had found the administrative staff in the Gynaecology Department at St Mary's Hospital to be condescending, rude, unprofessional and unhelpful when trying to make an appointment to see a consultant. I was constantly being given incorrect and conflicting information (which changed every few minutes during the course of a conversation over the phone) about the availability of certain consultants and the deferential and irreverent attitude of one or two of these staff was sickening. This was beyond matters of negligence as it was about certain staff members intent on providing a poor level of service because of an "abusive" attitude towards patients whose health and welfare they feel they "controlled". Moreover, if you try to make a complaint about the level of service, you are then likely to be victimized - there really is a very serious problem indeed in relation to poor staff attitudes and a thoroughly "abusive" internal culture prevalent among administrative staff in this Department. The Office Manager tries to talk down to you and even the secretary of a senior consultant was determined to make sure you did not see a consultant of your choice as soon as possible with internal politics interfering with matters of patient choice which is likely to permeate to senior managers in the Department. Without having even seen a consultant at St Mary's, I am already persuaded over a realtively short period of time to seek treatment elsewhere - this is a big shame because I am aware that there are some top gynaecologists that work at St Mary's who are highly unlikely to condone this level of patient service. However, women also need to feel assured that the environment within which any treatment takes place is also professionally appropriate where patients are being respected by all within the Department. Unfortunately, with this Department firmly stuck in the dark ages when it comes to patient service delivery towards females so I preferred to look elsewhere for the service which all NHS patients fully deserve. It is clear that other NHS hospitals do things better than at St Mary's as I would not be inclined to even send my pet hamster to be treated for any gynaecological issues at St Mary's.