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Unexpected admission

Story from nhs.uk

"Unexpected admission"

About: Horton General Hospital

The staff in the women's and E ward were absolutely amazing! They made me feel at ease, were always there when you needed them and were friendly and jovial. The pharmacy made a mistake with my medication but the nurse sorted it out and I was discharged within 20 minutes. All staff were attentive and made an effort to know you, always speaking to patients on an individual level. I cannot praise them enough! Thank you all staff, you made a hospital stay worth it!

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Responses

Response from Horton General Hospital 9 years ago
Horton General Hospital

Submitted on 21/10/2014 at 16:37
Published on nhs.uk on 23/10/2014 at 04:01

Thank you so much for taking time to share your positive experience. Our staff love to know when patients feel well cared for. I am glad to hear that the staff helped you feel at easy through friendship and laughter, and that they were able to sort out mistakes with the pharmacy quickly. It has been a joy to share your praise with the staff teams at the Horton General Hospital, and with senior management responsible for those areas. I hope that you are recovering well.

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