"absolutely sickening place"

About: Manchester Royal Infirmary

Admitted in after collapsed and sensitive to lights. Sever kidney infection. Was not even asseses on pain scale and was told to go walk in. No cleaners anywhere yet you employ people to open doors! Had to do urine sample in vile disgusting toilet then place in a hatch leading to 'used utility room. This hospital and staff where shocking. Got given antibiotics containing amoxicilian after telling doctor I have bad reactions to it! This place was like being in the 3rd world cant believebi was in the uk! Disturbing the nhs let this place run.

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Responses

Response from Eve Koutidou, Patient Experience and Quality Officer, Central Manchester University Hospitals NHS Foundation Trust

The Manchester Royal Infirmary’s Lead Nurse Helen Vyas thanks you for taking the time to write and report your experience. She is very sorry to learn that standards of care were not satisfactory. Nutrition and Hydration of all our patients is of paramount importance and the senior nursing team closely monitor this. Please be assured we take your comments very seriously and we welcome these in order to ensure our practices remain of the highest quality.

Many thanks for your positive words regarding the Physiotherapist and the nursing team; these will be fed back to them.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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