"Incompetent administrations 2nd July 2014"

got to the hospital today 2nd july 2014 for what should have been a fractured root tooth extraction .strange thing I had not received an appointment though 2 weeks prior I had arranged with the surgeons secretary the appointment for today .on the 1st july 2014 I rang the secretary to see if the appointment was still going ahead .she replied yes .have you not had an appointment she asked through the post .so isaid no not yet .she said its on anyway .long story short .I get to the hospital today and was taken in the backroom and a lady said theres been a human error .basically they didn't know that myself and what I gather 2 other ladies whom they had no record of the event happening todayoh and the surgeon too ( has he not used there facilities before ) more like many times before .Incompetent comes to mind .never had this issue on the nhs .only if I know whether i could claim for loss of earning for taking time off and the days booked off work too for recovery purposes .a big annoyance was they never had a decency to call me .oh they did not know it was taking they could of saved me a journey .this is a private referral and parts of the hospital looked like a dump .Avoid this incompetent administritive .Hospital or whatever words will sum up my experience .

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Response from Oaklands Hospital

I am sorry that your experience of Oaklands Hospital did not meet our usual high standards and I know that the administrative error that caused yesterday’s cancellation is being investigated to ensure it does not happen again. We acknowledge that your cancellation should not have happened and that it was very much the exception to our usual practice – latest 2014 independently taken surveys show that over 90% of our patients recommend the hospital. Oaklands Hospital is undergoing a £4m refurbishment currently and inevitably this does have an impact on some of the hospital’s aesthetics, for which we apologise. Yours sincerely Helen Rocca General Manager – Oaklands Hospital

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