"Check-up for possible DVT after hip operation was..."

About: Royal Berkshire Hospital

2 weeks after a hip replacement operation (not at the RBH) while recovering at home on 23rd June 2014 my leg became very swollen and I was concerned that I might be developing a DVT. I rang 111 and from their assessment I was advised to go to A&E. Unfortunately it was by then late evening and I finally arrived just after midnight. I was seen for initial assessment after about 30 mins and was apologetically told that I was in for a 4 hr wait. I realise that seating in the waiting area has to be tough and easily cleaned but those metal benches really are awful and noisy - take your own cushion! Is it not possible to provide some better seating for those who need it - I felt that even if I didn't have a DVT when I went in I would soon have! I was then seen at about 03:45 and from then on I was impressed by the service, staff attitudes, friendliness. Although I did not have the full blown symptoms of a DVT there was no sense of any criticism for being perhaps over-cautious in attending A&E and I was given a blood-thinning injection and offered a clinic appointment for later that day (which I couldn't take up because of a physio. session already arranged), and an appointment was made for the next day. I arrived early for that examination on the afternoon of 25th and was seen straight away by a very cheerful, friendly nurse who provisionally diagnosed a Baker's Cyst. I was smoothly moved on to a short wait for an ultra-sound scan that confirmed the diagnosis and back to the nurse who explained the cause, nature, and implications of the condition and I left with a useful information leaflet, the whole process having taken just over an hour. Throughout I was treated with respect and courtesy, as an intelligent, capable man - which sometimes doesn't happen when you're 82. RBH often seems to get a lot of criticism but on this experience I have no hesitation in saying well done - if the stall concerned recognise this particular event in their busy lives I'd like to say thank you all.

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Response from Royal Berkshire Hospital

Thank you for your review; we are glad to hear you are recovering well. It is very nice to receive positive feedback as we work hard to deliver a high quality service in a very demanding area and it is good that we achieved this for you. The matron for the area will pass on your comments to the staff involved. With regards to the seating, unfortunately, we are limited as to what we can use, as the seating needs to be vandal-proof and washable but the matron has confirmed that she has recently raised an order for new furniture for the waiting room so hopefully in the next two month we will have a more welcome seating area.

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