"Changed Appointmnent"

About: Leicester Royal Infirmary

Unfortunately I had a letter this morning changing my appointment at the Ear, Nose and Throat Department but when I rang to say that the new appointment was whilst I was on holiday the receptionist who answered the phone was very helpful and polite. She gave me a new appointment and said that she would make a note on my records not to change my appointment again as I had already had one cancellation. Although I am not happy with the changed appointment the service I received from the department was very professional and helpful.

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Responses

Response from Leicester Royal Infirmary

Dear Reviewer Although we completely understand how frustrating it is when an appointment is cancelled, we are pleased that you have successfully rearranged your appointment. We are especially pleased to learn that you found our staff member to be helpful and polite. Thank you for this feedback. We wish you well for your next appointment. Kind regards Communications Team Leicester’s Hospitals

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