"Not treated with respect"

About: Royal Preston Hospital

I brought my young daughter in overnight as she had developed a limp suddenly, she was xrayed and no fracture found. No explanation was found for it, but on examination with a recent worrying medical history, I was advised to see my gp within the next few days. The next day, having been unable to get a gp appointment, and her symptoms worsening, I had to bring her back. The first nurse practitioner I saw was lovely, and very understanding, and said she needed to see a dr. Two hours later another nurse practitioner called for her, and was extremely rude, told me I was an over anxious mum, she was obviously fit and well as she had been eating crisps, told me she was faking her walk and had been for 24 hours, and that the drs would not do anything. He was extremely rude and condescending, had me in tears, not sympathetic at all. Fortunately the drs on ward 8 saw her and were very thorough, kind and understanding.

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Response from Royal Preston Hospital

Thank you for your feedback and for the positive comments you made about the doctors on Ward 8. We're sorry to hear that your experience in the Emergency Department was less positive because of the attitude of one member of staff. Please be assured that your feedback has been forwarded to senior nursing staff in the department to enable them to deal with this.

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