"A&E , Medical assessment ward B2"

About: Royal Bolton Hospital

After having to come to the hospital in the early hours of Friday morning, firstly the clerical staff in A&E , very quick to respond to us, almost as soon as we walked through the door, very professional, quickly through to the triage and then into A&E cubical where the Nurse practitioner took over our care, X-Ray, then the Doctor. Very soon up onto the ward,B2. My son, 25, has learning disabilities, both my husband and myself were very worried about him, he has always been very healthy up to now, not had to come to the hospital since he was very young (when he was starting with epilepsy) he has always fought his illnesses, colds and such. The two staff nurses on B2 could not have been more helpful, they helped to explain everything that was happening to Andrew, we were referred to the learning disabilities nurse for her input and someone came up before night-time to make sure I had a bed to sleep on so that I could stay with my son. A member of staff was extremely efficient on Saturday morning as we were discharged, going personally to pharmacy for Andrew's medication so we could get home. As a member of the Trust staff working in the community, I would be proud to recommend anyone to use RBH. (although I hope I don't have to !)

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Response from Royal Bolton Hospital

Your worries are completely understandable, but we are pleased we were able to give your son and you and your husband the ressurance and care you needed. Thank you for posting this -- we will forward to our staff.

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