"In patient treatment of my wife."

About: Royal Blackburn Hospital

My wife spent 5 weeks in hospital for what was supposed to be a couple of days treatment. I had to submit 4 written complaints before we finally got the matter resolved. The whole episode was very distressing. I have since had a written response which was extremely weak and failed to confirm any improvements had been made.. I ought to respond to the letter but feel that it would only fall on deaf ears. It is not the front line nursing staff who are at fault. They are overstretched. The operational side of the hospital appears to be a shambles.

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Response from Royal Blackburn Hospital

Thank you for sharing your feedback with us. We are very sorry that your recent experience with us wasn't what you expected, we always strive to deliver safe, personal & effective care. If you would like to discuss your concerns with us further please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns.

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