"left in limbo and in pain"

About: Eastbourne District General Hospital

On Wednesday 14 th may my husband woke up in pain during the day the pain in his neck got worse so we got an appointment with our Gp while waiting my husbands left hand started to twitch. The Gp said that he needed to go straight to a&e. When we got there we waited about 5 minutes and was put straight into a cubicle a nurse offered some tablets for the pain and took his blood pressure pulse and tempreture and we sat there in pain for almost 5 hours without even been offered a drink or acknowledged. We was then seen by a doctor who agreed with our Gp and made us an appointment to come back the following morning. Next Day still in tremendous pain we went back only for the doctor to say we should of gone to hastings as eastbourne no longer deal with this he prescribed some pills arranged a mri and told us to go back to our Gp to arrange a consultant appointment. On Tuesday the 20 th we went back to a&e as the pain was unbearable luckily we saw the same Dr again who went to the mri and brought the appointment date forward by 2 weeks. On the morning of 22nd May I had to call an ambulance for my husband we was taken to hastings who said the treatment of my husband by eastbourne was disgraceful then they had a staff change and we was treated like we was wasting everyone's time. We have had the mri yesterday but we have no consultant to see about the results. My husband is a fit 40 year old who is bed bound living off pain relief. We was told if we could remember if he had an accident or treatment would of been different even although we said of an accident a week previous. My husband is off work laid in bed as the pain is so bad he can not move his neck and can not look after himself. Are all nhs hospitals like this or are we just unlucky?

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Response from Eastbourne District General Hospital

We're very deeply concerned to hear about you and your husbands experience of the A&E department and sorry to hear that he is in a lot of pain. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving peoples experience. Your posting has been immediately forwarded to the A&E General Manager to share with the relevant staff and look into. However, the General Manager may need to speak to you to gather more detail to investigate matters further. If you would like to do this, please make contact with our Patient Advice and Liaison Service (PALS). They will be able to make these arrangements. PALS can be contacted by phone 01323 435886, by email PALSE@esht.nhs.uk.