"ward 1 was very good all staff ..."

About: University Hospital Aintree

(as the patient),

What I liked

ward 1 was very good all staff were great. ward was very clean cleaners were very good. happy ward.

What could be improved

my wife and relatives rang to find out how i was after my operation,messages were not passed on, and i was not told they had rang.moved to ward 11 the floor was dirty and staff at loggerheads with each other.

Anything else?

i was left in a cubicle in a&e in extreme pain for 2 hours.without seeing a doctor,treated very badly by night staff in surgical assessment unit having to beg for pain relieve,i was told i would just have to Waite.i was told of kidney stones when i went in,blood in urine,but had a laparoscopic appendectomy.which found no result,5 days after leaving hospital,i have a trapped nerve in my shoulder resulting numbness in my right arm 5weeks later and a lot of pain i,m still off work

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Responses

Response from University Hospital Aintree

This was one of a number of older comments which were not previously replied to. We're glad that you were pleased with Ward 1 but we are sorry that the rest of your your care did not meet your expectations, and hope that your experience has been better if you've used Aintree since you posted this note.

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