"As you go through the system each ..."

What I liked

As you go through the system each Doctor tells you something completely different. Poor bedside manor by consultant bordering on being rude. Ward was dark and smelt. Staff shortages at night. What they said they were going to do either was delayed or did not happen.

What could be improved

A clear plan needs to be actioned at the start. Time wasted asking same questions needs to be stopped. Consultant attitudes need to change and be more informative.

Anything else?

Communication issues, lack of Nursing staff at night and staff who smoke or are overweight making comment to patients who have same problem.