"Walk in treatment following riding accident..."

I wanted to say a huge thank you for the outstanding care I received from the minute I walked in to Edenbridge Minor Injuries Unit following a fall from my horse. Your Receptionist, having taken details of my visit, flagged me as "urgent" and I was seen within 10 minutes of my arrival. The nurse, then acted in such a caring and thoughtful manner and arranged for my transfer, by ambulance to Pembury Major Injuries where a team was waiting when I arrived. I was kept fully informed of what was happening and why it was happening and my only regret is that I did not manage to get the names of your staff who cared for me. I am still recovering from my injury, but I would be grateful if you could pass my personal "thank you" to both your Receptionist and the Nurse who took my case. I am so very grateful. I am writing to Pembury Hospital as, again, the team who took care of me for the course of the following 6 hours were outstanding too and my letter to The Trust will include my excellent care that started at Edenbridge. I visited on the morning of Tuesday, 6th May 2014 around 10am:- Melanie Hyde.

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Responses

Response from Edenbridge Hospital

Dear Melanie Many thanks for taking the time to tell us about the care you received at Edenbridge Minor Injury Unit on 6th May. We are very pleased that you were seen quickly and that your transfer to Pembury was handled so efficiently. We will ensure your thanks are passed onto the receptionist and the nurse who saw you on that day. We hope that you make a full recovery from your injury very soon. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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