"Emergency Assesment Unit (EAU)"

About: Macclesfield District General Hospital

After a day and half waiting to see a doctor or a consultant; I could not tell the difference betweeen either as when they eventually appeared on mass after several hours in a meeting. Apart from the nurses and ancillary staff who do dress appropriately and behave professionally, the doctors and/ or consultants now wear their name tags on their crutch, look and behave like medical students. Patience appear to be an after thought and an inconvenience. Anyone who has worked in a microbiology environment would appreciate that a white coat offers some protection against microbes from both patience and doctors clothing. Also a name tag would not go amiss. All in all a very poor experience. And the food on offer, absolutely disgusting! Basic communication skills and interaction with patience by doctors very poor.

Story from NHS Choices

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Responses

Response from Macclesfield District General Hospital

Thank you from taking the time to post you comments on the NHS Choices website. All staff at all times should introduce themselves to the patients they are communicating with. I am very sorry that this was not the case with you and I was disappointed to read all your comments following your visit to Macclesfield District General Hospital. If would like to discuss this further please contact the Customer Care Team on 01626 661449 or e-mail on ecn-tr.CustomerCareSevise@nhs.net who will be more than happy to assist you. Thank you