"So far since last year before ..."

About: King's Mill Hospital

(as the patient),

What I liked

So far since last year before Audiology moved into the new building, I'm finding they are not accessible for the deaf as they should be. But maybe now thats because I don't hear well on the phone so have to find alternate means. One is requesting for an email address that turns out it does not work, and I've had 2 of these. If Audiology is not that accessible as I thought it is, it does not give any hope much elsewhere.I think they should look at T-mobile service. There service is really good for deaf people. If I need to get in touch with them I can email or text, and they both work too!

What could be improved

I would like it to be made more aware to deaf people that there is an email to contact them, which needs to be written as it should be typed. Also a screen to see your name when called. I think more Deaf Awareness wouldn't go amiss in training as well, and leaflets available where you wait regarding information of all things to help deaf people.

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Response from King's Mill Hospital

Thank you for your message.

We are currently looking into electronic information boards and a patient call-in system, this will trial on clinic 8 where audiology is based.

Audiology management are also looking at a texting service with our Health Informatics department.

The Audiology email address is audiology@sfh-tr.nhs.uk and is checked on a daily basis. The manager will look into ensuring that the email address is clearly issued to their patients in future.

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