"Appliances Department"

About: University Hospital Aintree

There is a problem trying to get to talk to some one when you call the Appliances Department. I dont feel its the staffs fault ,they always seem to be working hard. But the fact is communication is very poor probably cause it appears they dont have enough allowed time to pick the phone up and deal with patient problems. It never used to be like this. Not picking the phone up is something new along with only being able to call and pick your stuff up on two afternoons per week !. Things have go quite a bit worse of late. Its very frustrating from where we are. ps when your are asked which department you went to when leaving a feedback there is no Appliances Department to select.

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Responses

Response from University Hospital Aintree

We're very sorry to hear about your frustration at not being able to get through to the Appliances Department. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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