"Booking a Blood Test at Horsham Hospital"

About: Horsham Hospital

Recently I tried seven times to contact the Blood Test Dept. On five occasions the phone was engaged and on two it remained unanswered after two minutes ringing. I went in person one day early in the morning to book an appointment and was told that this was not possible because there was no receptionist, only the phlebotomy staff were there. I was advised to try phoning again after 2pm. The booking service has definitely deteriorated over the last few months. .

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear '2006blackcat'

I am sorry to hear that you had problems when you tried to book a blood test at Horsham Hospital. We continually try to improve the care we give to patients and feedback plays an important role in this

Our phlebotomy service at Horsham Hospital now provides a walk in service from 8am – 12pm Monday to Friday where there is no appointment necessary.

Kind Regards,


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