"Booking a Blood Test at Horsham Hospital"

Recently I tried seven times to contact the Blood Test Dept. On five occasions the phone was engaged and on two it remained unanswered after two minutes ringing. I went in person one day early in the morning to book an appointment and was told that this was not possible because there was no receptionist, only the phlebotomy staff were there. I was advised to try phoning again after 2pm. The booking service has definitely deteriorated over the last few months. .