"No dignity or respect for my mother"

About: John Radcliffe Hospital

My mother was in this hospital last year. When she was admitted 2 nurses tried to turn her over on the bed. She could not move herself very well and they moved her so close to the edge of the bed while they were doing it that she nearly fell off. Obviously she was very scared by this but she was told off for being silly. On another occasion , my mum was supposed to be moved to another hospital, the woman who came to collect her asked her to get into a wheelchair. My mum could just not physically do this as she was so ill and in pain. The woman told my mum that she just wasn't trying hard enough and bullied her into keep trying when she was in great pain. In the end it became clear that my mum was not able to do it, but had been put through much pain and humiliation in the process - she phoned me later crying. My mum has since died (she went to another hospital where the care was so much better), but on her death bed, she was still frightened of being turned because of her experience at Oxford.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your mother's care at the John Radcliffe Hospital. We would like to take this opportunity to offer our sincere condolences on the loss of your mother. I am very sorry that her experience did not meet the standard you could expect and left her feeling frightened about being turned. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints department on 01865 221728 or at complaints@ouh.nhs.uk and a member of the team would be happy to assist you.

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