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I was contacted on a Thursday to see if I wanted...

Story from nhs.uk

"I was contacted on a Thursday to see if I wanted..."

About: William Harvey Hospital (Ashford)

I was contacted on a Thursday to see if I wanted my urgent ENT appointment on either of the following Saturdays. I opted for the next Saturday. I duly arrived and receptionist expecting me and healthcare records there. the doctor and SN Spurgeon put me at ease and assured me. Very good explanation of what to expect at the appointment and the plans for the future. I am hoping the rest of this "experience" will be as excellent as this part of the journey.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 13/11/2014 at 22:31
Published on Care Opinion on 14/11/2014 at 11:43

Thank you very much for your feedback, much appreciated.

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