"I was contacted on a Thursday to see if I wanted..."

About: William Harvey Hospital

I was contacted on a Thursday to see if I wanted my urgent ENT appointment on either of the following Saturdays. I opted for the next Saturday. I duly arrived and receptionist expecting me and healthcare records there. the doctor and SN Spurgeon put me at ease and assured me. Very good explanation of what to expect at the appointment and the plans for the future. I am hoping the rest of this "experience" will be as excellent as this part of the journey.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you very much for your feedback, much appreciated.

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