"Poor care from ambulance service"

About: Heartlands Hospital

We called a ambulance after my mum fell very badly and was in severe pain and had a lot of discomfort and was finding it difficult to breath. The paramedic came and said it's just a sprain and there is no way she had broken anything. The paramedic forced her up and made her sit on sofa and said just give loads of pain killers and ice on foot she will be ok. Her pain continued the next day, and we decided it must be broken, although we had been told there was no way it could be, We took her in to a&e and after 4 hours of wait we were told her foot was broken in a severe way. The doctor was amazed that did she coped with all that pain. She has to have pin and plate surgery. If it was left to that paramedic, we would never have got her to hospital.

Story from NHS Choices

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