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No advice no treatment

Story from nhs.uk

"No advice no treatment"

About: Barnet Hospital

I went toA&E with GP referral letter in hard pain. When I said not in use Ibuprofen as have stomach problem they write in card I am happy with my pain. Been waiting for 4 1/2 hours. Saw few doctors without out communication between. No information , no communication with patient. They didn't send any information to my GP, no referee letter for test! What they been talk I been send home with pain and painkillers (Ibuprofen) No advice, no treatment

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Responses

Response from Barnet Hospital 9 years ago
Barnet Hospital

Submitted on 20/05/2014 at 15:38
Published on nhs.uk on 24/05/2014 at 04:02

Thank you for taking the time and trouble to write and share your concerns. I am sorry to learn about your concerns regarding the care and treatment provided to you by the A&E service and I offer my sincere apologies for the upset and inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924.

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