"Not happy with care on Branston ward"

About: Lincoln County Hospital

I was admitted to the day surgery ward for bartholin cyst removal. The process was fairly quick through to surgery. After coming round in resuscitation room and given pain relief, I was taken back to day surgery ward. It was here I fainted and then woke back up in resus. However, whilst I was still feeling effects of the anaesthetic, I could hear the nurses saying that when they asked for help on the ward, they were told to wheel me back round on their own and from listening to conversation the nurse wasn't well supported by other staff member. After spending a fair few hours in resus, I was taken back to day ward.The care given here was good and prompt when buzzed. I was then admitted over night due to very low blood pressure. I was then transferred to Branston Ward. It was here I felt the care went downhill fast. Once I arrived, a nurse on Branston said they would get a handover and then return. They never did, and I was just left there not really aware of what was happening. In the middle of the night, I was in a lot of pain and needed the bathroom (on day surgery ward I was told I had to use commode due to low blood pressure). I buzzed for the nurse, but it took 5 mins for them to arrive to turn off the buzzer before they even spoke and even then it wasn't of a caring nature. I asked for pain relief and toilet and had to explain again that I wasn't allowed out of bed, which I thought would have been passed on in handover. A few minutes later a nurse came in, put meds on the table and left. I had no idea what I was taking as she never even spoke. A commode was brought in but just left in cubicle and I wasn't asked about how I was feeling or asked if I needed a hand. The following morning, a nurse did observations and that was probably the last time I saw the nurse. I was told by a Doctor that I could go home but no one came in to say when or who to contact. I had to ring my friend who was collecting me to get him to ring to get a nurse to me and sort out discharge. When my friend did appear he was just told where I was and that I was ready. No one had been to see me to talk about what I should be doing or avoiding in next 48hrs etc. I still had my cannula in my hand. Again my friend had to go remind the staff that it needed removing. I felt that my treatment on this ward was terrible and I wouldn't wanted to have stayed any longer.

Story from NHS Choices

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