"The flagship for the NHS"

Re: Ward 625 / Hospital number K073991 / Room 22 I was referred to the Russells Hall Hospital by my GP in January of this year. After a bone marrow biopsy I was diagnosed with Acute Myeloid Leukemia. and was admitted to the Georgina Ward unit that very night of February 10th. After a further two chemotherapy treatments my consultant recommended me to the New Queen Elizabeth and in August I underwent a stem cell transplant in Ward 625. Every doctor and nurse I have met is of the highest standard; they show excellent care for the patient; they have empathy, compassion and a genuine sense of humour with a positive attitude that aids the recovery of the patient. The news of my cancer was devastating and it was with great apprehension I entered the hospital and even more apprehension for the transplant process. However, I can now only promote the high standards of medical care that is given to the patients. Forgive me for not knowing the surname of one of the doctors; but they were all introduced to me by their forename. I would like to record my thanks to such expert medical practitioners. I would like to mention one doctor in particular who was the shining example of professionalism; their confidence and patient care was second to none. I felt so safe in their hands and they guided me through the process with such outstanding care. The nurses in the unit must be the very best in the NHS. They each have a unique personality that gives comfort to the patients and makes the stay in isolation the best that it could possibly be under the circumstances. I would like to record my thanks for their nursing excellence. Most especially I would like to record my thanks to one particular nurse – shortly after my stem cell transplant I had a “moment” – who was there to comfort me and I will never forget that. The clinical nurses and ancillary staff too were of the highest calibre. I would like to mention the person who cleaned my room every morning – they were a delight to wake up to and we had many exhilarating conversations. A true professional. I thank the hospital and its staff and know that I am being treated by the most expert medical team in the UK. Lastly may I mention the food? In the previous hospital the food was inedible – but in the New QE it was fantastic, every meal was nourishing and excellent quality and the staff who served had the same professionalism as the medical team. It is without doubt that the New QE Hospital is THE flagship of the NHS Michael Dunnington

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Responses

Response from Queen Elizabeth Hospital Birmingham

Dear Michael, Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are delighted that you have had such a positive experience during your treatment. Your comments have been passed onto the senior staff responsible for this area; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2