"Amazed!"

About: Manchester Royal Infirmary

I arrived in A&E with slight chest tightness and was seen within a matter of minutes and before I knew it, I was in resus with drips, hooked up to ECGs, and on oxygen. After a quick x-ray (which was taken without me even needing to be moved)- I was diagnosed with a severe case of pneumonia. This all took place within half an hour despite the hospital being very busy. I'm young and just moved to Manchester away from my family, so the experience was slightly unnerving without having support but I cannot fault the doctors and nurses in any way. I am so surprised about the level of care I received when I first arrived, I wish I could thank them all individually. I was kept in hospital for a couple of days and was put on a same-sex ward. I was nervous about having to stay overnight at the hospital so the nurses made an extra effort to sit with me during their shifts to try and make me feel more comfortable. Overall, the care I received from every single doctor, nurse, and porter from this hospital was absolutely incredible. This hospital should be the leading standard of care in the UK.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Dear Lucy,

Thank you very much for your comments posted on the Patient Opinion website about your treatment at the A&E and your stay at the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It is understandable that you would feel anxious having just recently transferred to Manchester and it was reassuring to hear that everyone involved in your care made you feel at ease, and that the nurses went out of their way to sit with you during their shifts to reassure you that things would be all right. We can assure you that we have passed on your thoughts to the A&E Manager and to all the staff involved in your care.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary

Dear Lucy, Thank you very much for your comments posted on the NHS Choices website about your treatment at the A&E and your stay at the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It is understandable that you would feel anxious having just recently transferred to Manchester and it was reassuring to hear that everyone involved in your care made you feel at ease, and that the nurses went out of their way to sit with you during their shifts to reassure you that things would be all right. We can assure you that we have passed on your thoughts to the A&E Manager and to all the staff involved in your care. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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