"Pre-op assessment concerns"

About: Wrightington Hospital

I came to the hospital yesterday for a pre-op assessment, it was a 200 mile round trip just to have my height, weight and BP (which was sky high by the time I had arrived and I was early too, the receptionist pointed out, which I pointed out that this was because I needed to get through the M62 in good time). An MRSA screen was also done, the nurse gave me the swabs, so did this myself and another nurse gave me a short questionnaire to be completed. When I was asked if I had any questions, she couldn't answer them, they could only be answered by the ward, when I ring the night before surgery. She seemed to think that I was only in for a day, and I contradicted this, as my procedure will need me to have a few nights stay, I had been told by the consultant. All in all, the consultations took approximately 10 minutes. However, having read the paper work she gave me when I got home, I realised that the correct procedure was not fully complete on the form. So I rang back to speak to someone about this this evening, however I found the person I spoke to both abrupt and disinterested (the nurse I saw was not available until Monday she said), and she cut me off mid sentence at least once (yes I know it is Friday afternoon), but if it wasn't for the patients, then there would be no work for her to do. Suffice to say, I am not overall confident in my forthcoming stay, especially since transferring my care from another Trust that has already admitted that they have not cared for me and my recent injury appropriately, and are conducting an investigation as we speak. I have not informed them of that, or that I am a senior nurse with 28 years experience, but I suspect that when they find out, attitudes will alter, but this is so wrong.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting in respect of your pre-operative assessment and consultation. We were sorry to learn of the difficulties you experienced as this is not what we would wish to hear from our patients as we believe that communication is vitally important in the patient experience. Whilst we will share your posting with the Division of Specialist Services for their information and review, we would be happy to look into your concerns in more detail if you would like to contact the Patient Relations Department.

Kind regards

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Response from Wrightington Hospital

Thank you for your posting in respect of your pre-operative assessment and consultation. We were sorry to learn of the difficulties you experienced as this is not what we would wish to hear from our patients as we believe that communication is vitally important in the patient experience. Whilst we will share your posting with the Division of Specialist Services for their information and review, we would be happy to look into your concerns in more detail if you would like to contact the Patient Relations Department.

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