"Urology"

About: Colchester General Hospital

I cannot believe that in this day and age there is still no real communication from this department. Having had one cystocopy I was told that I would need a follow up one in 6-8 weeks. I received my appointment and duly arrived well before my appointment time only to be told 3 hours later that the doctor hadn't bothered to turn up for the clinic. We will send you another appointment I was told, after waiting 8 weeks for said appointment to arrive I decided that I should phone and find out what was going on... No appointment had been made and by the time I received my appointment 5 months had passed! From this appointment I was told that I needed biopsies and these were duly done some weeks later. I am now trying to find out the results as the hospital think it's ok to keep me waiting 6 weeks! Unbelievable. Do they not realise how much stress that puts a person under. I can understand the hospital is busy but it might be a good idea to realise that you are dealing with people not bloody hospital numbers. I too have left messages on people's answer phones to no avail

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Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Urology at RDEE4-Colchester General Hospital at 12/09/2014 14:38:25”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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