"Horrendous"

My father attended this hospital back in May for a hip replacement as a private patient. Very soon after his operation he became seriously ill and was transferred to the city hospital. It appears that whilst in the Fitzwilliam hospital he had caught a bacterial infection and spent in total 13 weeks in three NHS hospitals including 11 days in critical care fighting for his life. My father is out of hospital now and in recovery still but despite contacting the hospital for an explanation of how he could have got so ill in their care, he has been totally ignored with no response and no explanation. I should point out that prior to be admitted to hospital he had no underlying health problems other than his crumbling hip joint. I see how quick the hospital has been on this web site to answer 'minor' complaints and yet their lack of response to my father has been just appalling. There has been no accountability, no communication, no explanation and no responsibility since they packed him off in an ambulance 4 days after surgery. I would not recommend this hospital to anyone.

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Responses

Response from Fitzwilliam Hospital

We were sorry to hear about the concerns you have raised regarding your father’s care and treatment whilst at the Fitzwilliam Hospital, we strive to provide the best possible care for our patients and on this occasion we are sorry we did not meet your expectations. Please be assured your father’s concerns have been raised directly with our senior management team and his case has been reviewed. A letter was drafted to your father on 15 September 2014, I hope he would have now received this letter. Please accept our apologies regarding the timeliness of our response, based on your complaint we have since reviewed our processes and would like to assure you that we now have a dedicated member of staff reviewing all feedback and responding to patients in a timely manner. Should your father have any further questions regarding the information contained within our written response, we would be happy to meet or contact him via telephone to discuss any concerns further. I am glad your father is now back home and we wish him well with his ongoing recovery.

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