"A&E"

About: Royal Albert Edward Infirmary

My husband attended A&E on a Sunday with an unexplained temperature and difficulty passing. On arrival I booked him in, explaining that he had been advised to attend A&E if he experienced any unexplained temperature due to underlying heart/aortic problems. The concerned secretary took his details and enquired as to whether he would be OK waiting a few minutes, explaining that he would be next to see the triage nurse. On arrival in triage, the nurse immediately transferred him to resusc for ECG and then straight on to cubicles, despite a packed waiting room. He was quickly diagnosed with sepsis, put on a drip and transferred to Lowton ward, where he remained overnight, with excellent care. On discharge he was sent home with oral antibiotics to target his specific complaint, but in view of the fact that he had spent 6 weeks in Wigan hospital in Oct/Nov 2013 on intravenous antibiotic drips 6-8 times daily, I would have liked to see a further check when the course of antibiotics was finished to ensure that the infection had fully cleared. (2 weeks later a blood test ordered by his GP showed that the UTI was still present and left untreated could presumably have turned into another bout of sepsis.) His symptoms on the latter occasion were vague and insignificant, (little more than being short tempered!) so might easily have been ignored, leading to another bout of sepsis had he not undergone a second blood test. Overall, excellent care in A&E and Lowton ward, as on many previous visits, though I would have welcomed a follow up blood test.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your comments following your attendance, with your husband, to A&E and his subsequent admission to Lowton Ward at Royal Albert Edward Infirmary. Your positive feedback in respect of this attendance and admission is very much appreciated. All your comment within your posting will be shared with the Division of Medicine as all feedback forms an important insight into the services provided throughout the Trust.

Kind regards

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Response from Royal Albert Edward Infirmary

Thank you for your comments following your attendance, with your husband, to A&E and his subsequent admission to Lowton Ward at Royal Albert Edward Infirmary. Your positive feedback in respect of this attendance and admission is very much appreciated. All your comment within your posting will be shared with the Division of Medicine as all feedback forms an important insight into the services provided throughout the Trust.

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