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Care Opinion

parapet appintment

Story from nhs.uk

"parapet appintment"

About: King Edward Vii Hospital (Windsor)

I attended an appointment at The Parapet on 8/9/14. In total I was seen by five different members of staff & kept waiting for an hour & a half between diagnostics & consultant. This is unacceptable. There was no personal input and I felt like I was on a conveyor belt. When I finally got to see the consultant & was asked to strip off yet again, I expressed my dissatisfaction & the doctor argued with me. Overall, a very unpleasant experience from which I left feeling very angry & violated. I will not be attending this centre again & I'm only glad I did not have a serious diagnosis.

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Responses

Response from Heatherwood and Wexham Park Hospitals NHS Foundation Trust 9 years ago
Heatherwood and Wexham Park Hospitals NHS Foundation Trust

Submitted on 22/09/2014 at 16:52
Published on Care Opinion on 23/09/2014 at 15:31

Thank you for taking the time to leave feedback on what was clearly a very distressing experience for you. I am sorry that we got it wrong for you. I do take any feedback seriously and would like to be able to learn from your experience to improve things for others. I would be grateful if you contact me directly on claire.marshall@hwph-tr.nhs.uk with more details and a phone number where I can ring you.

I hope you feel you can contact me to discuss this

Kind Regards

Claire Marshall

Associate Director of Patient Experience and Public Involvement

Response from King Edward Vii Hospital 9 years ago
King Edward Vii Hospital

Submitted on 23/09/2014 at 17:43
Published on nhs.uk on 24/09/2014 at 04:01

Thank you for taking the time to leave your review - I am sorry for the delay in responding to you. I did post a response on the Patient Opinion website yesterday as well. I am sorry that your experience was not a positive one and that we clearly got it wrong for you. I take all our feedback very seriously and would be grateful if you could contact me directly on claire.marshall@hwph-tr.nhs.uk so we can investigate this to make sure we learn and improve things for others. I do hope to hear from you Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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