"Admission to ward"

About: Greater Manchester West Mental Health NHS Foundation Trust / Inpatient mental health care

(as the patient),

Was not taken seriously, was accused of bad behaviour when actually responding to psychotic voices. A few staff were great most I came into contact with indifferent or hostile. Drs did not take on board my point of view. Traumatic and distressing.

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Responses

Response from Greater Manchester West Mental Health NHS Foundation Trust

Dear wordless,

I am really sorry to hear about your experience. We aim to improve our services based on the comments we receive from our patients and families so we would like the opportunity to discuss your experiences more fully so we can improve things. I would appreciate it if you would be willing to contact us to discuss your concerns further.

Please contact the Customer Care Team who will take further details from you and ensure your feedback is shared with the relevant staff. The Freephone number is 0800 587 4793 or you could call 0161 772 4663. The email is: customercare@gmw.nhs.uk.

Alternatively, you can write to us at: Customer Care Team Manager, Greater Manchester West Mental Health NHS Foundation Trust, Trust HQ, Bury New Road, Prestwich, Manchester M25 3BL.

Best wishes.