"Kind, caring, diligent, organised, efficient,..."

About: Guy's Hospital

Having had two knee-replacements, at another hospital, I was incredibly nervous going in for a foot operation. From the minute I stepped into the pre-op area, my mind was put at rest. Everything is taken care of in a calm, organised, efficient manner. The staff were extremely kind and sympathetic and I actually felt ok going down. This level of professionalism continued throughout my stay in hospital. The staff are friendly and the nurses extremely hard working but that goes for everyone involved there, right down to the guy who brings the tea and coffee. I'm so glad I had my operation at this hospital and will have no qualms going back in to have the other foot done.

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Responses

Response from Guy's Hospital

I am delighted to hear that you had such a positive experience throughout your time in Orthopaedics services. I am glad that the compassion and professionalism of the staff you encountered met the standards we aim to achieve every time. The Service Manager of Orthopaedics has been informed of your feeback and has shared it with her teams, who have been very encouraged to read it.

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