About: Hull Royal Infirmary

I have recently been to this hospital after a horse riding accident I could not falter the A &E dept but the after care was something to be desired. Firstly the nurses need more staff they are running about like maniacs, the food is inedible even the sandwiches cant be eaten, the only thing that was ok was the icecream. One of the things that really needs serious attention is putting patients with dementia in wards with patients who dont have it, I do understand that these patients cannot help having dementia but I was in bed and constantly for 24 hours listened to a lady saying excuse me can you help me, and when you are dealing with you own problems it is very hard to deal with. Where is the dignity in your staff I do not know I was on the bed pan when a member of staff walked in to give me my dinner I thought that when the curtains were round my bed it was private but obviously not. The nurses were lovely but overworked, and what as happened to privacy, rights,independance, dignity,choice and fulfilment out of the window I feel. To sum my stay up I felt like a number not a patient.

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Response from Hull Royal Infirmary

Dear Wendy, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the Orthopaedic Team are made aware of your concerns. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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