"waiting times"

Spent 4 wonderful hours here yesterday. Got there early for my appointment but spent more time sitting down watching my fellow patients wonder over to the poor receptionist and complaining about their wait. No-one seemed remotely interested in informing patients that having an appointment meant nothing. If they know that people will be spending hours there why not have a vending machine so people can get a drink or some food.There was no-one actually giving out proper waiting times to people arriving and no-one seemed interested in wanting to help. When I finally saw a doctor I was in and out in five minutes