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Delays in appointments for diverticulitis

Posted By Julsy3

"Delays in appointments for diverticulitis"

About: Greater Manchester Tameside General Hospital / X-ray and Scans

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them, as they do not have an email address. They said…

This lady went to her GP, was diagnosed with diverticulitis and sent to hospital. She had a camera and an MRI scan which confirmed diverticulitis. She has been on treatment and was supposed to have been sent a follow-up appointment but nothing happened. Rang the consultant but found his secretary to be very rude who told her there was a long waiting list and that there was more than just her with the problem! Went back to GP who found out there is a 4 month waiting list, but lady in constant pain.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 9 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 07/10/2014 at 13:38
Published on Care Opinion at 15:39

I am very sorry to read of this ladies experience. These are not the Trust values and behaviourswe would expect from our staff. Without the specific details of this lady it is difficult to comment on treatment and length of appointments. If the lady would like to contact Helen Howard Matron for Patient Experience on 0161 922 5352, so that the issues she has raised can be looked into and dealt with in a more personalized way.

Thank you again.

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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