"No one answered the phone"
About: Kingston Hospital / Ophthalmology Kingston Hospital Ophthalmology KT2 7QB South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust Emergency ambulance Lewes BN7 2XW
Posted by Nile617 (as ),
My friend had a cataract operation and I’m not sure that he was treated very well. After the operation his eye was bleeding for quite a long time while he was still at the hospital. He is on Warfarin and I think they should have stopped the warfarin for a few days before his operation or done something to prevent the bleeding.
When he came home the bleeding had stopped but started again. He’d been given a number to call if there were any problems but despite calling several different times no one answered the phone. What was the point of giving a phone number if there’s not going to be anyone there to answer it?
In the end he called for an ambulance. I think he phoned at around 9. 00pm but the ambulance did not come until 2. 00 in the morning. When I went round to see if he was OK in the morning of the following day he was not there so I became very worried. It was afterwards that I found out that the ambulance had come at such a late hour.
He was also told that if he needed to get back for further treatment he should go to the St George’s hospital but the ambulance driver took him to Kingston and then had to go to St George’s.