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The hospital has been fantastic for me

Posted By Duckling585

"The hospital has been fantastic for me"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I had an eye operation on Monday in Ayr Hospital in the little theatre. My consultant was Mr Srinivasan. The nurses and everybody who looked after me were great. The hospital has been fantastic for me. The only issue is to do with transport. I don’t think the NHS can do anything about it. There is a hospital bus service provided by the council and it now only runs every 2 hours. It used to be every hour. Obviously you can’t drive when you have an eye operation. Having to wait around after an operation isn’t ideal.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/09/2014 at 09:23
Published on Care Opinion at 09:27

picture of Eunice Goodwin

Dear Duckling585,

I am so very glad your eye operation went so well, our sight is such a precious thing. All the staff clearly looked after you well and that is what we aim for. I am sorry your journey home was delayed due to the lack of buses, you are right it is not ideal at all.

Thank you for sharing this with us via Patient Opinion. It will be my pleasure to pass this post for the attention of the eye (Opthalmology) service and Mr Srinivasan. It makes such a differenced to us all to get a pat on the back from time to time.

I hope you are recovering well,

Kind regards,

Eunice

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