"Suggestions"

About: Friarage Hospital Site

Attended for a minor walk in operation and despite a lengthy wait was extremely pleased with the medical service I received. Staff were pleasant and helpful, doctors were informative and efficient. I would however like to point out that on entering the hospital I had to walk through a wall of smoke at the door which was not pleasant and I presume would have been difficult for patients with respiratory problems. At the information desk I also had to wait until the person on duty finished what was clearly a personal phone call. After this point I must point out that I had a very positive experience and only wish to suggest positive improvements to the service.

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Responses

Response from Friarage Hospital Site

Good afternoon. Thank you for your feedback regarding the concerns you have expressed about smoking on site at The James Cook University Hospital. I can fully understand your feelings in relation to this matter. Like yourself and many of our staff, patients and relatives, we are very unhappy with the current position and the impact this has on health and wellbeing. I would like to assure you that the Trust wishes to support the rights of non-smokers not to be exposed to second-hand smoke and is doing everything possible to prevent smoking in the hospital grounds. Whilst the Trust does operate a smoke-free policy, regrettably staff are unable to legally stop people from smoking on the hospital site. Whilst legislation bans smoking in public buildings, the Trust does not have the legal power to ban patients or visitors from smoking on the grounds of the hospital. We do acknowledge however that despute the investment in signs, leaflets, posters, talking smoke detectors at entrances and smoke cessation advisors, we still have huge challenges to eradicate the situation. Led byt he Director of Nursing, we have recently reformed a trust wide 'smoke free' group to explore what other options are available to us including: Writing a work plan which will include signage review The potential for more regular walk rounds at entrances to ask people to stop smoking and offer support in terms of smoking cessation. learning from organistations who have had the most success We are also looking to designate 'family friendly' areas to promote healthy clean environments which will eventually encompass all entrances to the hospital. Thank you for taking the time and trouble to contact us, as this input is vital to improve our services. Yours sincerely Mrs Karen Harwood Lead Nurse / Patient Relations Manager

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