"I recently had to visit Trafford ..."

About: Trafford General Hospital

(as the patient),

Anything else?

I recently had to visit Trafford A&E with my partner who suffered a sporting injury, the standard of care of totally unacceptble. The receptionist was sitting reading a magazine and couldn't care less about the patients, she was extremley rude and unprofessional. The triage nurse was changed 3 times whilst we were there, the information clearly was not passed on and subsequently patients were seen two or three times. The A&E is undergoing building work and is a complete mess, one patient urinated in the department - which was left for over 30 minutes. One gentleman was brought by ambulance and just dumped in the waiting room, he was clearly confused but was ignored and left facing a wall in a wheelcahir, the staff were totally disrespectful and had a 'do not care' attitude. Once my partner was seen for the third time by trige, the nurse was not sure if the x-ray department was open, she telephoned through to check and ended up gossiping with a collegue before asking us to sit back in the waiting room.

These are just a few examples of the inefficent, poor hospital that is Trafford General. I have been several other times for various other things and it has always been the same, this is not a one off. I would avoid Trafford at all costs.

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Responses

Response from Trafford General Hospital

Many thanks for taking the time to post your comments, and please accept our apologies if you feel your experience of this Trust is negative.

Your comments have been passed onto the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind regards

PALS/PPI Team

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Response from PALS/PPI Manager, Trafford Healthcare NHS Trust

Many thanks for taking the time to post your comments, and please accept our apologies if you feel your experience of this Trust is negative.

Your comments have been passed onto the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind regards

PALS/PPI Team

  • {{helpful}} of {{total()}} people think this response is helpful