"Pain relief regime for my daughter"

When the doctor writes on your chart that you are able to receive pain relief medication every two hours, you would expect the nursing staff to respect that. However, last night, pain relief was requested at 7:20pm and finally arrived at 10:30pm. They also mislaid a key blood pressure drug so that arrived 3 hours later than it was due to be taken. Today, the doctor tells me that the pain team will review pain relief but that it will remain at its current level until then. However, within the hour, her nurse was lecturing her on the need to reduce the pain relief and ordering her not to ask for it so often. Please could communication work better? And please could the minority of nursing staff who are making life difficult pay attention to the needs of the patient, not their age? Just because my daughter is young, this does not mean she is pretending to be in pain.