"Missed appointment now means missed operation"

About: Heartlands Hospital / General surgery

(as the patient),

I have been awaiting an operation for my veins for a long time. Now my doctor has sent me a letter saying the hospital contacted the surgery and have now cancelled the operation as they said I didn't attend an appointment. The fact that I told them that I didn't get notified of any appointment had no impact on their decision (rudely told to me by the departments secretary at the hospital). My doctors have called the hospital again as they know I'm very upset about it all, but they also were told quite abruptly by the hospital department secretary that I still cant have the operation as I missed the appointment.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Sir/Madam

I am sorry to read about your experience regarding our Vascular Service. Could I please ask that you contact me directly so that I can try and resolve your concerns. My contact number is 0121 424 0808. I have also forwarded your concerns to our Operations Manager for Vascular Surgery to look into your case.

Kind regards


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