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I would like to thank the staff on John Proctor Ward

Posted By bumblebee

"I would like to thank the staff on John Proctor Ward"

About: Lings Bar Hospital / Inpatient Nursing and Rehab (Lings Bar)

(as the patient),

I would like to thank the staff on John Proctor Ward very much for their carer support during a difficult time - they encourage you to talk to them which is really refreshing and reassuring unlike 2 past experiences at the QMC.

The physiotherapists work very hard to rehabilitate the patients and have to apply a good deal of psychology when the patient doesn't follow instructions! I don't think I should personalise this entry but I would like this positive feedback to be given in general to the staff and physio's of this very welcoming ward

It has a lovely light atmosphere (as does the whole hospital). I might add this is not always appreciated by the patient this posting concerns but the staff show a great deal of understanding of underlying disorders/difficulties. Thank you.

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Responses

Response from Janet Crawford, Operational Services Manager, Lings Bar Hospital, Health Partnerships 9 years ago
Janet Crawford
Operational Services Manager, Lings Bar Hospital,
Health Partnerships

Submitted on 09/09/2014 at 12:31
Published on Care Opinion at 15:28

Thank you so much for such lovely feedback regarding John Procter Ward.

I am pleased that as a carer of one of our patients you felt supported by the ward staff in general and the physiotherapy team in particular.

Thank you too for acknowledging the hard work put in by the physio team and also your kind comments regarding the ward and hospital environment.

I will forward your comments to the Ward Manager and Physiotherapy Team Leader with a request that they share your feedback with their teams.

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Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 9 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 09/09/2014 at 14:18
Published on Care Opinion at 15:28

picture of Jane Danforth

I just wanted to let you know that your posting is number 1450 on Patient Opinion!

We have made 114 changes on Patient Opinion to date and we find it a really effective way to improve services by listening to our service users and carers.

Staff really do get job satisfaction from reading about the care they have delivered well!

Thank you again for posting your carer feedback about John Proctor Ward.

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