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trying to make phone contact

Story from nhs.uk

"trying to make phone contact"

About: Hinchingbrooke Hospital

very difficult to get through to the right department. When I finally managed to speak to someone they were very unhelpful and would only redirect me to a number that had already failed. When I objected the person on the phone became very rude before cutting me off.

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Responses

Response from Hinchingbrooke Hospital 9 years ago
Hinchingbrooke Hospital

Submitted on 08/09/2014 at 21:57
Published on nhs.uk on 09/09/2014 at 04:00

Many thanks for taking the time to provide feedback on your recent experience of using the switchboard service at Hinchingbrooke Health Care NHS Trust and we are very sorry that you had such a frustrating experience. We will make sure that we pass on your comments to the team so that they can use your feedback to identify how the service can be improved. Should you require any further assistance, please do not hesitate to contact a member of our Patient Advice and Liaison Services Team on 01480 428964 or by email: hch-tr.pals@nhs.net.

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